Returns & Replacements

We take care in every order we dispatch, but if something isn’t right:

• Damaged or Incorrect Items: Must be reported within 48 hours of receipt.
• Return Authorisation: Required before sending items back.
• Refunds/Replacements: Processed within 7 working days after item return or claim approval.

Due to food safety regulations, we cannot accept returns of perishable or opened pet food unless faulty or delivered in error.